Política de reembolso

Dear customers

Thank you very much for choosing to use our services and purchase our products. We attach great importance to your satisfaction and are committed to providing you with high-quality products and a satisfactory shopping experience. Below is our Locstar store refund policy:

1,Refund application: If you are not satisfied with the product you purchased or find any quality problems, please submit a refund application within 14 days after receiving the product. You can make a refund request through our website (https://locstarsmart.com) or by contacting our customer service team. Please provide the order number and detailed reason for the refund.

2,Refund review: We will process your refund request as soon as possible. We will carefully evaluate the reason for your refund and ensure that your request complies with our refund policy.

3,Refund processing: Once your refund request is approved, we will issue a refund within 7 working days after receiving the returned product. Refunds will be made to the original payment method you used. Please note that the refund may take some time to appear on your account, depending on the payment method you used and your bank's processing.

4,Refund conditions: You may not receive a full refund or your refund may be reduced if:

  • The product has been used or damaged;
  • The product is no longer in original condition, for example missing original packaging or accessories;
  • The refund request period has passed.
  • Factory has shipped: Bank charges a 6% payment processing fee + customer bears return shipping fee
  • Factory has not shipped: Bank charges a 6% payment processing fee
  • In special circumstances, if an order is returned or refunded abnormally due to customer reasons, both parties need to negotiate and bear the corresponding responsibilities and abnormal order fees incurred according to the circumstances.

5,Refund Communication: We take communication with our customers very seriously. We will maintain prompt communication throughout the entire refund process and provide needed assistance and support. If you have any questions about refund processing or require further assistance, please feel free to contact our customer service team.

Please note that the above refund policy applies to all customers of our online store. If you have any questions or require more information, please visit our website (https://locstarsmart.com) or contact our customer service team.

Thank you again for your shopping and wish you a pleasant shopping experience!

Locstar Customer service team