Dear customers
Thank you for choosing to shop at the Locstar store. We are committed to providing you with high-quality products and a satisfactory shopping experience. Below is our store return and exchange policy:
1,Return and exchange application: If you are not satisfied with the product you purchased or find any quality problems, you can submit a return or exchange application within 14 days๏ผCalculate the natural day from the delivery date published on the DHL/UPS/FedEx official website๏ผafter receiving the product. Please visit our website (https://locstarsmart.com) to contact the customer service team or self-service return, provide your order number and detailed reason for return or exchange.
Self-service return: Enter your shopping email address and log in with the verification code. Find the relevant order. If you meet the 14-day no-reason return conditions, there will be a relevant entrance to display, and you can initiate a return application.
2,Return and exchange review: We will process your return and exchange application as soon as possible. We will carefully evaluate your application and ensure that it complies with our returns and exchanges policy. In some cases we may ask you to provide relevant evidence or photographs to support your application.
3,Return and exchange processing:
- Returns: If you decide to return an item, we will provide you with a return address and return instructions once your return request is approved. Please ensure that the product is in original condition and return it in secure packaging. Once we receive the returned product, we will process the refund within 7 working days.
- Exchange: If you wish to exchange an item, we will assist you with the exchange process once your exchange request is approved. Please ensure the product is in original condition and consult with our customer service team about available replacement products. Once we receive your returned product and confirm an available replacement product, we will arrange an exchange withinย 3 working days.
4,Return and Exchange Conditions: You may not receive a full refund or your exchange may be restricted under the following circumstances:
- The product has been used or damaged;
- The product is no longer in original condition, for example missing original packaging or accessories;
- The return and exchange application deadline has expired.
- Factory has shipped๏ผย Bank charges a 6% payment processing feeย + customer bears return shipping fee
- Factory has not shipped๏ผBank charges a 6% payment processing fee.
- In special circumstances, if an order is returned or refunded abnormally due to customer reasons, both parties need to negotiate and bear the corresponding responsibilities and abnormal order fees incurred according to the circumstances.
5,Communication on returns and exchanges: We attach great importance to communication with customers. Throughout the entire return and exchange process, we will maintain timely communication and provide required assistance and support. If you have any questions about returns or exchanges or require further assistance, please feel free to contact our customer service team.
6,Please note that after the customer's return or exchange application is approved, the complete product packaging needs to be mailed to the Locstar Hong Kong company address for processing. Customers need to bear the shipping costs for returns and exchanges.
Please mail returns or exchanges to the following address: Room 505, 5/F, Wing Sum Industrial Building No2, 12-14 Sam Chuk Street, Sa Po Kong, Kowloon, Hong Kong.ย
Email: john@channel-sys.com
Tel: +852 26999001.
Recipient๏ผJohnย Wang
Please note that the above return and exchange policy applies to all customers of Locstar stores. If you have any questions or require more information, please visit our website (https://locstarsmart.com) or contact our customer service team.
Thank you again for your shopping and wish you a pleasant shopping experience!
Locstar Customer Service Team
